Customer Service Management
Customers are priority for any business. Establishing customer service to resolve customer issue is one of the foremost responsibilities of that business. Moving a step ahead of CRM, ServiceNow has created Customer Service Management as a self service portal to handle various customer issues in more advances and effortless way. It creates the cases based on customer problem statement and automatically transfer it to concern customer service agent to resolve issues in customize way, hence improving overall efficiency of business. We implement a pro active system that digitally connects various division and workflow to answer customer queries.
ServiceNow Customer Service Management applications enable you to customize customer services which results in following benefits.
- Increases customer satisfaction
- Grow your revenue
- Increases the Win Rate
Field Service Management
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